Monday, October 01, 2007

Skynet Representative Issued A Threat

From: "shirley" shirley@skynet.com.my
To: kpkhoo@yahoo.com
Subject: Customer complaint
Date: Wed, 26 Sep 2007 18:23:26 +0800

Dear Mr. Khoo Kay Peng,

Please identify yourself as to in what capacity that you are involving in the publicity of this matter. This will help us to ascertain whether you are under any legal duty or protected by any defence of privilege.

Please note that the statements made by Jessy to Malay Mail are not factually correct and we reserve our right to pursue the matter legally in which event we will name you as the second defendent if you are not under any legal duty or privillege to involve the publicity of the matter.

Note:

I have asked her to go ahead with her legal threat and her company has a right to post their response on my blog. Justice must be served to the aggrieved.

7 comments:

agnos said...

instead of threatening people with law suits, why cant they be more professional and offer their point of view since they maintained that the complainant is factually incorrect?

Anonymous said...

Hmmm.... I wonder how are they going to summons you for this posting. Again, the servers location will need to be determine whether the act is being carried out in Malaysia or foreign countries - I mean the act of publishing.

In addition, they have not attempt to correct the incorrect factual or present them.

Anonymous said...

what an arrogant and irresponsible courier company....

Anonymous said...

This is the mentality of many local companies. Instead of improving their customer service, they adopt this 'who speak louder wins' approach. To such arrogant and irresponsible company, avoid them. Have your experience published in all the newspapers if it's publicity they want. Consumerism in this country need to up many notches

Anonymous said...

It is inevitable that we must exercise our rights as a consumer. Factually right or wrong is no longer an issue at this point, where visual and factual evidence is available for legal actions. The courier company failed in its duty to protect its core principals of product/ services, which is to ensure prompt and safe delivery of its parcels. If these services were offered for free, I guess it wont be much of a problem after all, isnt it? And of course, Rm 200 for a compensation?? My advise, save it, and probably buy an insurance consultant a cozy meal while discussing seriously abt liability insurance. Am sure that will be more feasible in business sense for such a HUGE corp.

Anonymous said...

I would like to add my new found experience with this company as they have recently cheated my friend's company for delivery of a very important shipment of goods which has to be delivered the next day. A manager came forward to promise their same day service and offered for a special rate. The goods arrived in their warehouse and this company black mailed my friend's company to pay an antonishingly 300% more than the price promised and they demand the goods to be paid before delivery... I think the whole Malaysian public needs to send out a message to boycott this firm as they are crooks...

Anonymous said...

I would like to add my own experience, it has been 2 times already skynet has been cheating me. They said they have come to my house to deliver things and said that I'm not at home(in their tracking website) whereas I work at home (teleworker). I never heard the bell rang. And I end up collecting my own stuff at their depot just to make sure i don't forget that it's there. I mean, there never call to confirm redelivery or to say sorry!!! FUCK SKYNET! GO DIE SKYNET!